Refund Policy

Returns may be requested within 14 days from purchase. Items must be returned unused, in their original condition and in the original packaging, and will be inspected once received. Only approved returns qualify for one of the below return options.

Returns will be addressed in one of the following manners:

1. Exchange - You can exchange the goods for any other product(s) of the same value. Shipping fees will be due over and above.

2. Refund - A refund to the payment method used for the purchase, within 14 days, excluding shipping fees. Deductions due to associated transaction fees (R10)* incurred may apply.*Subject to change.

3. Gift Card - Request a gift card in the form of a discount code to the value of the product(s) purchased, excluding shipping fees.

*Note - All returns shipping is to be arranged by Spence & Mae, at the cost of the customer. Shipping costs are non-refundable. It is imperative that the correct shipping/collection address and postal code is provided by the customer, failing which Spence & Mae is absolved of any costs incurred, nor held liable for any delays.

To arrange a return please contact us by email at hello@spenceandmae.com for delivery details.

In-store exchanges will only be permitted at our Westown Square store in Kwa-Zulu Natal.

Please note that Spence & Mae is not liable for any errors made by the customer in variant selection on orders. If the return is due to a quality defect, Spence & Mae will absorb the returns shipping costs and exchange the item(s) at no cost to the customer.